How To Order

Order either the Small, Medium, Large kennel or bespoke from our website.

Alternatively, if you prefer to call – please call Carol on 07789 718476 to chat through your order.

You can pay for the kennel in one go or 50% on order with the balance three days before delivery.

Lead Time & Delivery

Lead Time
As these dog kennels are hand- made and made to order – the lead time will be 2 to 4 weeks but we will keep you posted all the way via e-mail or text.

Delivery
All the  kennels are built of solid wood and subsequently very heavy.  The Medium and Large size kennels will be delivered on a pallet.  This will protect them from any risk of damage and makes it easier for the kennels to be kept upright and protects them during travelling, loading and unloading.  We had to remove our garden back door and post to get the kennels into our garden so please be mindful of sizes when ordering.  Marc or Carol will call you following your order to discuss the order and delivery with you.

Returns

As these kennels are hand-built to order, we cannot offer any returns unless faulty.  This does not include general wear and tear, accidental damage or mistreatment of the product by the customer.

If you do have any problems or not happy with our service, or just want to offer suggestions on ways we can improve please do let us know via our contact page.